ITIL® 4 Specialist: Drive Stakeholder Value (E-learning)
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What is the ITIL® 4 Specialist: Drive Stakeholder Value Course?
The ITIL 4 Specialist: Drive Stakeholder Value (DSV) course empowers candidates and organisations to deliver exceptional value by focusing on the conversion of demand into tangible benefits through IT-enabled services. By facilitating effective stakeholder management, digital professionals are better able to target stakeholders with the right service offerings and value propositions, distinguishing themselves and their organisations within a competitive and demanding environment.
Who is the ITIL® 4 Specialist: Drive Stakeholder Value Course Suitable For?
This online ITIL 4 Specialist: Drive Stakeholder Value course is suitable for:
Business Relationship Manager; Enterprise Architect; Project Manager; Supplier Relationship Manager; UX/CX Designer; Service Level Manager; Customer Success Manager; Scrum Master; IT Solutions Manager; Contract Manager; Enterprise Architect; Vendor Manager; Demand Manager.
What's Included in the ITIL® 4 Specialist: Drive Stakeholder Value Course?
This online ITIL 4 Specialist Drive Stakeholder Value module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency.
ITIL 4 Specialist Drive Stakeholder Value module drives IT, professionals, to further interact with their stakeholders and influence and improve the user experience across a much wider framework. It is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.
Delivery Method
Online / E-learning
Course Objectives
- Understand how customer journeys are designed.
- Know how to target markets and stakeholders.
- Know how to foster stakeholder relationships.
- Know how to shape demand and define service offerings.
- Know how to align expectations and agree with details of services.
- Know how to onboard and off-board customers and users.
- Know how to act together to ensure continual value co-creation (service consumption / provisioning)
- Know how to realise and validate service value.
Course Content
This online ITIL 4 Specialist: Drive Stakeholder Value course will help you to:
- Understand how customer journeys are designed.
- Know how to target markets and stakeholders and how to foster stakeholder relationships.
- Know how to shape demand and define service offerings.
- Know how to align expectations and agree details of services.
- Know how to onboard and off-board customers and users.
- Know how to act together to ensure continual value co-creation (service consumption / provisioning)
- Know how to realise and validate service value.
Exam Details
The exam is included in the course fees.
- The exam duration is 90 minutes, 40 questions with a 70% pass mark (28/40).
- Students must hold the ITIL 4 Foundation and have completed the course before requesting the exam voucher.
Prerequisites
Candidates must hold the ITIL Foundation course. The ITIL Foundation is a pre-requisite for anyone wanting to study higher level ITIL courses
Related Content
For short courses a completion certificate is available at the end of the course. You can screenshot this or print it out to confirm completion of the training.
For accredited courses a certificate will be sent directly to you from the appropriate awarding body.
All you need to complete our e-learning courses is a computer, tablet or smartphone and an internet connection.
Technical Requirements
1GB RAM [512MB RAM] & at least 1GB of available hard disk space.
The learning application is based on HTML5 technologies and therefore the latest version of Web Browser is a pre-requisite ( Chrome, Firefox, Internet Explorer 11). These products can be downloaded free of charge.
Video & Audio Playing capabilities (codecs), recent PDF Reader & JavaScript enabled, Headphones/Speakers.
The system should include the latest updates & service packs and have at least 1GB free hard disk space.
Whilst the learning application might work on smaller screens and devices that support HTML5 technologies, the learning application is best viewed on a desktop, laptop or a tablet.
E-learning
Here at SPOCE we have developed our own brand of award-winning e-learning courses to support your selfstudy, accessible worldwide from our Learning Management
System (LMS).
Now you can even take your exams online too!
- Provides flexibility for those wishing to study at a
time, pace and place convenient to them. - A flexible choice of different self-study options,
including a blended-learning package combining selfstudy with a classroom-based revision day - A cost-effective solution for both individuals and
organisations. - Online learning gives you the freedom to access from
any location. - Work at your own pace and no need to participate if
not for you. - Module are full of interactive, video content and exam
simulation questions.
E-learning is the perfect solution for those that are confident with self
study and like to learn at their own pace.
ONLIVE Virtual Classroom
ONLIVE virtual classroom from SPOCE gives you and your organisation the best of both worlds when it comes to training. It is an online learning platform with a very big difference. SPOCE ONLIVE training is presented 'live' by our expert team of trainers and gives you the ability to interact with the trainer and the rest of their virtual class throughout.
- Conducted live by a SPOCE lead trainer.
- Delegates can interact with the trainer and their virtual classmates.
- Includes Q&A box, whiteboard presentations, full trainer support and break out groups.
- Exams can be taken online.
- Compatible with any device.
- Delegates receive a recording of each session for any catch up sessions.
- Full trainer support throughout.
- Pre-course study materials so you can hit the ground
You will instantly receive a confirmation email with your order details and your course login details will follow within one business working day.
Please note that course bookings can not be processed outside of normal working hours, over weekends or on bank holidays and will be processed the next business working day.
Step 1
Click the 'Buy' or 'Add to cart' button and you will be taken to our payment/booking page where you can choose to pay online now using a debit/credit card or you can pay later by invoice.
Step 2
Once you have paid for your course(s), you will receive an email from our team advising how to begin your training.
Step 3
You will be provided with a username and password which will enable you to access the e-learning portal. Login to start your course, once you have completed and passed the course, you will be able to download and print your certificate straight away.
SPOCE Project Management are one of the longest standing Accredited Training Organisations (ATO) in the world and are the flagship training company for PRINCE2, AgilePM and MSP to name but a few.
An APM, APMG, AXELOS and PeopleCert accredited training organisation, SPOCE offers a range of project, programme, risk and service management training courses carried out with the use of online distance learning, blended learning, classroom training and virtual delivery methods. Options range from change management, project and programme, business analysis, P3M3 Consulting services and beyond, focusing on the best practice methods that are highly regarded across the globe.
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